On Friday the new DataSwift Helpdesk went into limited external testing with a few select clients, so it’s actually now being used for real. There are a few known bugs (and almost certainly a number of as-yet undiscovered ones) but the core functionality looks to be stable.

Still, it’s early days – hence it still being classed as a Beta release – and there is no inventory facility as of yet.  We’re going to keep to the Ticketing-only system for a while until we’re satisfied there are no more issues with it, then I’ll get started on the Inventory module.