One upshot of being a little quieter at work during the schools’ summer break is that I’ve been able to work on our new Helpdesk system. It’s now almost reached the point where we’ll be trialling the ticketing part with a few clients (there’s just a few tweaks and some more testing to go).
A screenshot of the tickets overview for the new DataSwift Helpdesk
Eventually the Helpdesk will provide an integrated inventory, knowledge-base and downloads system. Much of the back-end is already present for these, but it’s getting the user-interface sorted that takes a fair amount of careful planning.
